ESG Data Toolkit
Evolved Service Level Agreement
Most systems are sold 'as is', and an SLA is often only provided to be a limitation of support given. And, let's be honest, you will often not use support if the system works... And the 'left over' support time? Lost!!!
With the ESG Data Toolkit, your service time is not wasted if you don't need support - we believe in providing so much more than just support. What if you needed a new report? A new way to capture data? New integration into other systems? How much would that cost? And would the cost impact your decision to get the new feature or report? What if the designing the new report was already built into the SLA?